Taking Web Conferencing on the Road, Part I

Opening my business was one of the highlights of my life; a topsy-turvy, exciting time that was filled with many challenges. I was happy to face each and every one of them and happier still that my dream became reality. My business became successful; so successful in fact that I’m currently opening an office in another state. The way in which we serve customers - and the demographic of those customers - made a satellite office almost inevitable and certainly something that would help us to further expand our business. I was on the road and I had a strong team and web conference with me as I worked to establish this new branch and solidify roots in another state.

Web conferencing is something that is very important in our business. Not only does it allow us to conveniently reach out and communicate with clients and even prospective clients and vendors, it allowed us to effectively do our jobs no matter where in the world we were at the moment - and with a national and hopefully one day, global, customer base, this was incredibly important.

We have always used some form or another of teleconferencing services over the years. Audio conferencing was something with which we were most comfortable but over time we expanded into web conference and video conference which were a revelation in our business. We have used video conference several times to pitch new business accounts across the country and web conferencing is something that we use on almost a daily basis to communicate with our clients on ongoing projects.

Now web conferencing was going to take on an even greater role in our company as we used it to not only stay in touch with current clients while were on the road, but to stay in touch with our home office to make sure things were running smoothly there as well. More in the next post.

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