Audio Conferencing Stepped Up a Notch, Part II

In the last post I talked about the importance of communication in business and how finding your own “groove” comes down to exploring the possibilities and ultimately choosing those methods that best suit your team and what you do on a daily basis. For us, it was all about establishing relationships between ourselves and clients the world over. We needed to be able to put trust in place and for those people that we served on a daily basis to know, without a doubt, that we were there for them regardless of the time and regardless of the distance that separated us. Audio conferencing, as we discussed earlier, was a key element in forming that trust and those relationships. It allowed us to pick up the phone and include anyone that we wanted or needed in the conversation. More than just a phone call however, audio conferencing is professionally run and seamless in its operations. More methods for communication that we have used include:

Web Conferencing - This has improved our business dramatically. When you meet in person with clients - and you are currently engaged in a project - you bring to the table (the physical table) the documentation associated with that project at which time all participants can add in their two cents, ask questions, reference particular items, etc. With web conferencing, this can all be done online. Through a phone and web connection, participants can access the same information in real time through a moderator who is in charge for uploading the documents. From there it’s possible to talk about the details of any project and to all be on the same page - literally.

Video Conference - Takes it one step further by allowing us to see each other. This is a virtual meeting room of sorts where participants can log on from their own location.

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